I've been impressed with our town manager, town council, planning board, zoning board, and so on (disclaimer: I served on the planning board and was chair for two years). The streets get plowed, Town Hall is responsive, we have a favorable bond rating.
But we don't have a vibrant Main Street. Too many small businesses go belly-up becaue the owners act like the business is an avocation, not an occupation. You can't run a breakfast place without cereal and fruit on the menu (what do you do with kids) and tell customers it's an average 20-minute wait; you can't run a coffee shop with an employee playing video games instead of serving waiting customers; you can't have a clothing shop that smells of dampness and mold; you don't park your own car taking up three spaces of a parking lot intended for the stores.
I think the city should provide free training in finance, customer service, marketing, and technology to new businesses that open (or existing ones that need it). Use volunteers for an hour a week, people who know these fields. We need to fill Main Street and eliminate the eysores of empty storefronts.
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Too many of these owners have passion for the work, but no business sense.